Shipping & Delivery
Our goal is to offer you the best shipping services, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
How long is my order get shipped?
Every customer order usually takes 2-5 business days to process, due to order verification, tailoring, quality check and packaging.
If you did not receive your shipping confirmation within 5 business days, please don't hesitate to contact us, our goal is to deliver customer satisfaction.
Do you ship internationally?
No. I if you live in U.S.A or Outside of Australia, please visit www.pso-rite.com.
What is the cost of shipping?
Shipping is $10 flat across Australia.
How long does shipping time take?
Due to our shipping partner and warehouse location, our customers order usually takes about average 1-3 business days to arrive. This doesn't include our 2-5 processing days.
Note: The shipping time can be vary depending on the package, customs delays, holidays and other delays.
To ensure our customer always satisfied with our shipping service, we guarantee on-time delivery 60 days for every purchase.
We will make a full refund to our customers if they haven't received products in 60 days.
Do you provide tracking information?
Yes. You will receive an email comes along with shipping confirmation and shipping tracking number once your order has been fulfilled.
If you haven’t received tracking info within 5 business days, please don't hesitate to contact us.
My tracking says “no information available at the moment”.
For our shipping partner, it usually takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For some logistical reasons and our warehouse location, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
What shipping information do I need to provide?
We only ship confirmed order addresses. You must provide the correct shipping address.
How will I know when my items are shipped?
An email confirmation will be sent to you along with applicable tracking number.
What about customs, duty fees, and tariffs?
You are responsible for any customs, duties fees, or tariffs in accordance with your state or country's specific requirements.